A security bond is required for every booking. However, the process varies dependent on the duration of the stay and the booking source.
Each property has a different bond amount (ranging from $300 to $1,500) – but you’ll be shown this amount before you make your reservation.
– For stays up to 7 days:
A Credit Card Pre-Authorisation will be required for the booking. This will be processed 1-2 days prior to arrival.
*Please note, Visa has recently updated their pre-authorisation validity period to 30 days for Accommodation.
On the 7th day of the hold, the pre-authorisation will drop off on our end and we will no longer have access to it. However, some banks may take additional time after the 7th day to clear it. You may like to check your banks process for this type of transaction prior to the bond being processed.
– For stays greater than 7 days:
We will be required to capture the Pre-Authorisation. This will be returned within 10 business days post departure.
Airbnb Bookings:
– As Airbnb handle all payments (including the bond) the process will be in accordance with their terms and conditions.
Credit Card vs Debit Card:
– When a pre-authorisation is placed on a credit card, the hold will reduce the available credit limit (by the bond amount) for the duration of the hold. When the hold drops off, the available credit amount will increase (by the bond amount). *Please note this activity may not be recorded in your transaction history depending on your bank.
– When a pre-authorisation is placed on a debit card, the cardholder will be unable to access the funds until the hold has been cleared by their banking institution. *Please note the way this transaction is displayed/recorded varies between institutions.
Bond Claims:
– In the rare event that we need to make a bond claim due to property damage or a breach of T&Cs we will contact you right away to discuss the matter.
