Frequently Asked Questions

You’ll find the answers to our most commonly asked questions here.

Simply click on the question to see the answer

If you need further clarification or have any other questions, don’t hesitate to get in touch!

Upon arrival, you will be asked to complete our Guest Registration Form. This will only take a moment of your time, but we need to ensure your booking is correct. You will be asked to:
a. Confirm your contact details 
b. Provide the names of the guests staying at the property
c. Produce a Driver’s Licence or Passport for the guest the booking is under, to be scanned and kept on file
d. Provide a Credit/Debit Card for the Pre-Authorisation of the Bond, if not arranged prior
You can fast-track this process by completing these items in advance when you receive our ‘Register Online to fast-track your Check In’ email.

Dependent on the property you have booked with us, you may be required to collect your keys on check in day from our office or the property may have a key lockbox. We will provide you with specific Key Collection Instructions prior to your check-in. 
If you are required to check in with our friendly team at the office:
a. Keys will be available for collection at our office (161 Esplanade, Aldinga Beach SA 5173) anytime between 2:00PM – 5:00PM
If you won’t be arriving until after hours: 
a. While we’d love to welcome you at our office, if you won’t be in the area until after 5:00PM, please let us know so we can make alternate arrangements for your key collection.

Early Check-Ins 
As we have a live booking site, we could receive bookings for a stay departing the day of your arrivals as late as the day before your arrival. This means we are unable to arrange a earlier check-in ahead of that time. However, if you request an early check-in with our team in advance, we will endeavour to accommodate your request depending on arrivals that day and housekeeping commitments.
Late Check-Outs
As we have a live booking site, we could receive future bookings for the property you are staying in as late as the day before your departure. This means we are unable to arrange a later checkout ahead of that time, However, if you request a late checkout with our team in advance, we will endeavour to accommodate your request depending on arrivals that day and housekeeping commitments. 

We do have a number of pet friendly holiday homes, you can view all of our pet friendly homes under the ‘pet friendly’ tab. You can also refine your search to show ‘pet friendly’ homes by using the . If you are not sure whether one of our homes is pet friendly, please ask our friendly team. Please note, if you’d like to bring your four legged friend along on your holiday, we ask that you let us know as they will need to be approved prior to your confirmation.
Please see full Terms & Conditions for our Pet Friendly Homes in section 12 of our T&Cs document.

Feel free to call us! You can reach us on (08) 8556 6001 during our office hours if you run into any hiccups during your stay and our friendly team can assist you. 

Don’t worry, you will always be able to contact our team! We will provide you with an emergency mobile number a few days prior to your arrival. This mobile number is available to you for any emergencies outside of our regular office hours (9:00AM – 5:00PM Monday to Saturday) 7 days a week, so help is never far away. If we don’t answer straight away, don’t panic, leave a message and we will get back to you as soon as we can. 
Please Note, in the event of a serious emergency (such as a Fire) please call 000 ASAP. 

Yes, all linen is provided for your booking. Our housekeeping team will prepare all the beds before you arrive so you can relax as soon as you arrive at the property. Bathroom linen and towels are also be provided, however if you plan on heading to the beach, you’ll need to bring your own beach towels.

As well as linen & cleaning, all Century 21 SouthCoast Holiday home bookings include the following:

– All bedroom & bath linen (please note, you’ll need to bring beach towels if you’d like to head to our beaches)
– A full clean after your departure (just leave the home neat and tidy – our team will take of the rest!)
– A small complimentary starter pack of the essentials to help you settle in on the first night or if you forget to pack something or run out during your stay – incl. a set of hotel sized body wash, shampoo, conditioner, toothpaste & 1x toilet roll per bathroom. This pack also includes a few of the essentials for cleaning (e.g. dishwashing liquid/tablets & bin bags)
– A few tea, coffee & sugar sachets and a 200ml milk

Some homes do provide much more, you’ll find this information of the properties online listing.

Our housekeeping team will be on hand to provide a full clean after your departure to ensure you don’t feel too rushed at the end of your relaxing stay. No need to strip the beds etc., we simply ask that you do a few things before you head home to assist our team. 

– Leave the home neat and tidy
– Place any wet towels in the bath
– Put back all furniture where you found it if you have moved anything (indoor & outdoor)
– Wash and dry your dishes 
– Remove any perishable food and rubbish from the home, and place into the council bins provided
– Turn off all Air-Conditioning & Lights 
– Lock Windows & Doors, close blinds and set the alarm if there is one                                                                                                                           
Our Housekeeping Team will do the Rest!

A security bond is required for every booking. However, the process varies dependent on the duration of the stay and the booking source.
Each property has a different bond amount (ranging from $300 to $1,500) – but you’ll be shown this amount before you make your reservation.

– For stays up to 7 days:
A Credit Card Pre-Authorisation will be required for the booking. This will be processed 1-2 days prior to arrival.

*Please note, Visa has recently updated their pre-authorisation validity period to 30 days for Accommodation.

On the 7th day of the hold, the pre-authorisation will drop off on our end and we will no longer have access to it. However, some banks may take additional time after the 7th day to clear it. You may like to check your banks process for this type of transaction prior to the bond being processed.

– For stays greater than 7 days:
We will be required to capture the Pre-Authorisation. This will be returned within 10 business days post departure.

Airbnb Bookings:
– As Airbnb handle all payments (including the bond) the process will be in accordance with their terms and conditions.

Credit Card vs Debit Card:
– When a pre-authorisation is placed on a credit card, the hold will reduce the available credit limit (by the bond amount) for the duration of the hold. When the hold drops off, the available credit amount will increase (by the bond amount). *Please note this activity may not be recorded in your transaction history depending on your bank.

– When a pre-authorisation is placed on a debit card, the cardholder will be unable to access the funds until the hold has been cleared by their banking institution. *Please note the way this transaction is displayed/recorded varies between institutions.

Bond Claims:
– In the rare event that we need to make a bond claim due to property damage or a breach of T&Cs we will contact you right away to discuss the matter.

Additional guests are welcome to visit for short periods, but not for parties. Out homes are only equipped to cater for the number of guests it can accommodate. Unfortunately, additional guests are not allowed to stay the night by sleeping on additional bedding, sleeping on the couch, camping in tents, staying in caravans, etc. If your travel party exceeds the number it sleeps we might have additional homes nearby that they can book.

All bookings are open for 2 years in advance. If you wish to rebook, please let us know your requested dates and we will endeavour to secure these dates for you. To say thank you for your loyalty, returning guests will be upgraded to VIP members at no charge and will receive special benefits!